As a Junior IT Support Technician, you’ll provide front-line IT assistance, help manage employee onboarding/offboarding, troubleshoot technical challenges, and contribute to smooth daily operations.
This in-office role is ideal for someone eager to grow their technical knowledge and be part of a supportive, creative team. If you want to join an environment where learning, problem-solving, and team spirit are valued, we’d love to hear from you!
Main Responsibilities
- Provide Front-Line Support: Be the first point of contact for technical issues, managing troubleshooting efforts and ensuring fast resolution.
- Manage Onboarding & Offboarding: Facilitate seamless IT setup for new hires, freelancers, and contractors and handle offboarding processes.
- In-Person Technical Support: Support employees with meeting room technology, hardware upgrades, and office equipment replacements.
- Maintain IT Documentation: Track tasks through a ticketing system and develop internal user guides and troubleshooting documents.
- Collaborate with IT Leadership: Participate in additional projects and tasks as directed by the IT leadership team.
- Assist with Off-Hours Support: Help with occasional off-hours work or shift changes as required by operations.
Character Traits
- Clear Communicator: You have excellent interpersonal and written communication skills.
- Problem-Solver: You remain calm and logical when troubleshooting technical challenges under pressure.
- Team Player: You thrive in a collaborative environment and enjoy helping colleagues succeed.
- Curious & Adaptable: You’re passionate about learning new skills and embracing changing priorities.
- Proactive & Organized: You manage your time efficiently, anticipating potential issues before they arise.
Qualifications & Skills
- Foundational Knowledge:
- Basic understanding of MacOS and Windows operating systems.
- Familiarity with network fundamentals, such as DHCP and DNS.
- Knowledge of permissions management and administration.
- Proficient in Microsoft Office and Google Workspace.
- Preferred Certifications:
- A+, CompTIA, or Google IT Support Professional certifications.
- Experience:
- Previous experience in creative studios is a plus.
- Knowledge of Slack and Google Workspace tools is preferred.
- Soft Skills:
- Excellent organizational, time management, and problem-solving skills.
- Ability to work off-hours or rotating shifts when needed.
Outcomes for Success
- Quick Technical Resolutions: All technical requests are resolved promptly, minimizing downtime.
- Efficient Onboarding: New employees are set up with IT tools smoothly and on time.
- Accurate Documentation: User guides and task logs are clear, thorough, and regularly updated.
- Collaborative IT Environment: You actively contribute to a positive and productive team dynamic.
- Adaptability in Support Operations: Off-hours or complex tasks are handled efficiently and effectively.
Physical Demands & Working Environment
- Sitting / Standing for extended periods, stooping and kneeling
- Ability to communicate effectively with verbal, visual, and listening skills
- Close visual work on a computer terminal.
- Dexterity of hands and fingers to operate any required equipment as well as to operate computer keyboard, mouse, and other technical instruments.
- Able to lift and carry heavy equipment, up to 50 pounds/ 23 kilos.- (e.g. switch and server installs)
- Ability to climb ladders and work on raised platforms.
- Ability to comfortably use tools such as screwdrivers and pliers
- Able to participate in Written and Oral communications
Our Mission:
Our focus is on a creating a culture of support that is transparent, open, and flexible; an employee experience that attracts and grows the best and brightest talent. We are passionate about helping Journey’s success through growth, empowerment, and retention of our best asset – YOU.
Our Values:
The six core Journey values embody our spirit and mindset. These values are embedded in our DNA and we always strive to demonstrate these values in the way we show up to work.
We are explorers
We value curiosity, bravery, seeking knowledge, trying something new, failing, and trying again. We remain on an endless journey of discovery with always more to explore.
We show up
We don’t wait for answers. We seek out solutions, we figure it out, we engage, we continue to learn, we ask questions, we are self-starters.
We are authentic
We don’t use jargon, we speak simply, we are reliable, we are honest, we are ego-less, we assume good, we respect others and their voice.
We are fearless
We solve tough challenges, we move the needle, we have fun, we speak up, we draw strength from our team members. We embrace the change that is constant in our world.
We are experts
We strive to deliver the highest quality of work to ourselves and our clients. We value our thinking and want to partner with clients in opportunities to move the needle.
We are collaborators
We strive to improve our collective by sharing new ideas, skills, and perspectives. We work to partner across boundaries and keep minds and opens and we co-create our future.
Journey is an Equal Opportunity Employer and recognizes that a diverse workforce is crucial to our success as a business. Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We would love you to apply for one of our open roles – irrespective of socio-economic status or background, age, gender identity, race, religion, sexual orientation, color, pregnancy, care/family responsibilities, national and social origin, political opinion, marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know at talent@journey.world
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