Temporary IT Support
Are you ready for the Journey? We’re a global team of pioneers on a mission to create the next generation of customer experiences. We leverage our diverse range of thought leadership, deep subject matter expertise, and innovative capabilities to lead the Journey into the future of human experiences. Our people share a seeking, building, joyful ethos, attracting the best in reimagining the physical and creating new worlds and realities of the future.
We're looking for a temporary IT Support Admin to join us at our office in Dallas, TX. The role responsibilities are as follows:
- Assist in-office employees with hardware/software questions/issues.
- Ensure smooth communication between RKON and Journey Management
- Ship laptops and equipment to all new journey employees through UPS
- Weekly check in with RKON and IT rep from other studios to ensure alignment of initiatives
- Maintain office equipment through replacement or repair
- Procure office equipment such as computer parts or peripherals
- Ensure employees have equipment that they need on a day to day basis as well as for special projects
- Maintain office equipment through replacement or repair
- Organize office supplies & maintain a professional working environment, removing boxes, general studio upkeep
To be successful in this role, candidates should have the following skills and experience:
- Familiarity with Microsoft Office suite and Google workspace
- Familiarity with Microsoft Azure
- Able to perform basic Web Dev tasks i.e. managing DNS records
- Extremely familiar with wide range of Mac/PC Laptop and Desktop hardware and peripherals
- Comfortable troubleshooting hardware/software issues
- Procure office equipment such as computer parts or peripherals
About Journey:
Founded in 2022, Journey has quickly grown to over 200 employees through key acquisitions of leading companies across diverse industries and specialties. A world-renown architectural design firm, experts in conversational AI, an award-winning immersive studio, and a couple of metaverse strategy and gaming design pioneers have combined capabilities and expertise to form one Journey. With our diverse set of offerings, talents, experiences, and backgrounds across our globally distributed team, we’re now able to offer our brand partners an offering unlike any other. And we’re just getting started. We’re on a mission to lead the Journey toward shaping and creating the future of the human experience.
Our Mission:
Our focus is on a creating a culture of support that is transparent, open, and flexible; an employee experience that attracts and grows the best and brightest talent. We are passionate about helping Journey's success through growth, empowerment, and retention of our best asset – YOU.
Our Values:
The six core Journey values embody our spirit and mindset. These values are embedded in our DNA and we always strive to demonstrate these values in the way we show up to work.
- We are explorers: We value curiosity, bravery, seeking knowledge, trying something new, failing, and trying again. We remain on an endless journey of discovery with always more to explore.
- We show up: We don’t wait for answers. We seek out solutions, we figure it out, we engage, we continue to learn, we ask questions, we are self starters.
- We are authentic: We don’t use jargon, we speak simply, we are reliable, we are honest, we are ego-less, we assume good, we respect others and their voice.
- We are fearless: We solve tough challenges, we move the needle, we have fun, we speak up, we draw strength from our team members. We embrace the change that is constant in our world.
- We are experts: We strive to deliver the highest quality of work to ourselves and our clients. We value our thinking and want to partner with clients in opportunities to move the needle.
- We are collaborators: We strive to improve our collective by sharing new ideas, skills, and perspectives. We work to partner across boundaries and keep minds and opens and we co-create our future.
Candidates must be eligible to work in the US without work authorization.
Journey is an Equal Opportunity Employer and recognizes that a diverse workforce is crucial to our success as a business. Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We would love you to apply for one of our open roles - irrespective of socio-economic status or background, age, gender identity, race, religion, sexual orientation, color, pregnancy, care/family responsibilities, national and social origin, political opinion, marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know at talent@journey.world