We’re looking for an experienced Desktop Support Engineer to join our growing global team!

About the Position:

Reporting to the IT Director, the Desktop Support Engineer will provide first—and second-level technical support to end users, facilitate employee onboarding and offboarding, coordinate on-site IT engagements, and administer licenses. The ideal candidate will be process-orientated and communications-focused.

Details and Functions

  • Respond to the organization’s technical support requests, new hire set-ups, and offboarding through a mix of remote and in-person support.
  • Perform user account management and provisioning and assist with related queries such as password resets and group maintenance.
  • Perform deep-level and root-cause analysis of problems encountered during the normal course of business and make suitable recommendations for remediation.
  • Participate in testing new software and hardware technologies, create appropriate documentation for rollouts within the organization, and advise IT leadership on recommendations based on derived requirements.
  • Provide ‘remote hands’ for Systems and Network Administrators as needed.
  • Create and maintain detailed documentation of user queries, issues and resolutions, system processes and license audits.
  • Contribute to automation and scripting programs to streamline repetitive tasks.
  • Manage and Maintain equipment/asset inventory.

 

About You:

You are passionate about technology and continuous learning. You are an excellent communicator and a natural problem-solver who can bring clarity to complex problems for non-technical individuals throughout the company. 

Additionally, you have:

  • Demonstrated experience participating in complex projects, employing analytical skills to diagnose and develop effective solutions.
  • Demonstrated ability to troubleshoot and resolve unfamiliar technical problems, making reasonable conclusions based on limited information.
  • Ability to work with and communicate effectively with Remote Teams and Management groups to ensure communication is clear and consistent
  • Good Understanding of Networking, Cabling, and TCP / IP and DNS
  • 3+ years experience troubleshooting Microsoft Windows-based Operating Systems in an enterprise environment.
  • 3+ years of experience maintaining and troubleshooting Office applications.
  • 3+ years of experience troubleshooting MacOS in an enterprise environment
  • 1+ years of experience working with Mobile Device Management solutions such as Microsoft InTune or similar
  • Experience working in a service-orientated ticket-based environment
  • Willingness to learn and adapt to a growing organization needs

Preferred / Optional Skills

  • Experience working with CAD/CADD Applications such as AutoDesk and Bentley Products
  • Experience with Powershell, Python, or other scripting languages
  • Experience with Citrix Workspace, XenApp, Parsec, or Teradici
  • Experience with Media environments (large video files/edits) a plus

Preferred Education / Certifications

  • CompTIA A+
  • Microsoft 365 Certified Fundamentals
  • Candidates should have completed a college degree in a related computer support field or equivalent experience with technical troubleshooting and analysis

 

Additional Considerations:

  • Occasional travel to domestic and international destinations outside the United States is required.
  • This is a hybrid role with at least two days a week required in our studio location in Flatiron, New York City.

Physical Demands

  • Primarily walking, standing, and bending with some sitting, stooping, and kneeling.
  • Ability to communicate effectively with verbal, visual, and listening skills.
  • Close visual work on a computer terminal.
  • Dexterity of hands and fingers to operate any required equipment and computer keyboard, mouse, and other technical instruments.
  • Able to lift and carry heavy equipment, up to 50 pounds.
  • Ability to climb ladders and work on a raised platform.
  • Ability to comfortably use tools such as screwdrivers and pliers.
Salary Pay Range
$65,000—$80,000 USD

Our Mission:

Our focus is on a creating a culture of support that is transparent, open, and flexible; an employee experience that attracts and grows the best and brightest talent.  ​​We are passionate about helping Journey’s success through growth, empowerment, and retention of our best asset – YOU.

Our Values:

The six core Journey values embody our spirit and mindset. These values are embedded in our DNA and we always strive to demonstrate these values in the way we show up to work.

We are explorers

We value curiosity, bravery, seeking knowledge, trying something new, failing, and trying again. We remain on an endless journey of discovery with always more to explore.​

We show up

We don’t wait for answers. We seek out solutions, we figure it out, we engage, we continue to learn, we ask questions, we are self-starters.

We are authentic

We don’t use jargon, we speak simply, we are reliable, we are honest, we are ego-less, we assume good, we respect others and their voice.

We are fearless

We solve tough challenges, we move the needle, we have fun, we speak up, we draw strength from our team members. We embrace the change that is constant in our world.​

We are experts

We strive to deliver the highest quality of work to ourselves and our clients. We value our thinking and want to partner with clients in opportunities to move the needle.​

We are collaborators

We strive to improve our collective by sharing new ideas, skills, and perspectives. We work to partner across boundaries and keep minds and opens and we co-create our future.​

Journey is an Equal Opportunity Employer and recognizes that a diverse workforce is crucial to our success as a business. Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We would love you to apply for one of our open roles – irrespective of socio-economic status or background, age, gender identity, race, religion, sexual orientation, color, pregnancy, care/family responsibilities, national and social origin, political opinion, marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know at talent@journey.world

Apply Now